Organization

UGI Energy Services, LLC

Program Description

Location: Wyomissing, PA US
Company:  UGI Energy Services, LLC

UGI Energy Services supplies and markets natural gas, liquid fuels, and electricity to 42,000 customer locations across the Mid-Atlantic and Northeastern US.

We are a supplier, marketer, and midstream services provider – one backed by 135 years of natural gas experience, plus our own expanding energy infrastructure. Along with buying and selling energy commodities at the wholesale level, UGIES owns and operates key electric generation and midstream natural gas assets throughout Pennsylvania.

With headquarters and supply sources near the heart of the Marcellus Shale, UGIES is well positioned to meet the changing energy demands of commercial, industrial, institutional, and government customers for years to come.

 

UGI Energy Services, is an Equal Opportunity and Affirmative Action Employer.  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.


Nearest Major Market: Reading, PA

Position Summary

Reporting to the Sr. Manager of Infrastructure, this position will coordinate and work with the Systems Infrastructure, Networking, and Business teams in supporting, deploying, and maintaining the infrastructure.

 

This position manages technical infrastructure projects to meet department objectives. Installs, customizes, and maintains system software and hardware. Tracks hardware resources and recommends future expenditures to meet anticipated business needs. Develops, implements, and maintains standards and procedures for UGI IT infrastructure. Provides direction and support for other IT departments to complete their objectives. Interacts with software and hardware vendors to evaluate potential software and hardware products and solve technical problems.

 

We offer comprehensive benefits, some of which are:

  • Paid Vacation time starts with 3 weeks off
  • 9 Paid Holidays
  • Sick time
  • Short term & Long term disability
  • Medical plan options from Blue Cross
  • Vision coverage from Vision Service Provider
  • Dental coverage from United Concordia
  • Extended Maternity Leave – 8 weeks pay at 100% with the option of 2 more weeks paid at 100% or 4 weeks paid at 50%
  • Paternity Leave – 2 weeks pay at 100% or 4 weeks pay at 50%
  • Company provided 401K match of 100% of the employee’s 6% contribution
  • Tuition Reimbursement of 80% of tuition costs capped at $6,300 per year

Key Duties & Responsibilities:

Production:

  • Install and maintain IT infrastructure components (hardware and software, performance management software, database management software, VM hosts, SAN Storage, Server OS, Server hardware, and associated infrastructure, including internal switches and server housing).  Be conversant and knowledgeable with VMware infrastructure to maintain and deploy a virtual environment.
  • Thorough understanding of VM concepts, tools, and best practices to ensure that server infrastructure performs optimally.
  • Tune systems to meet or exceed Service Level Agreements.  Trouble-shoot and fix system performance problems.  Modify system resources to enable business applications to meet user requirements.
  • Set up and maintain disaster recovery procedures.  Perform disaster recovery tests of major business systems.  Set up and maintain backup and recovery procedures and infrastructure monitoring tools.
  • Effectively interface with networking team to maximize IT infrastructure availability and Security team to ensure a compliant Cybersecurity posture.
  • Support IT personnel with IT infrastructure-related problems.

Strategic Business Interactions:

  • Mentor and train I/S staff in procedures, standards, and system facilities.
  • Interact with other I/S departments to support IT infrastructure requirements.
  • Work with software vendors to evaluate potential products and resolve technical problems.
  • Keep apprised of technology advancements through education classes, seminars, self-study, industry, and business contacts.
  • Make recommendations on the use of emerging technologies.
  • Closely work with Network and Cybersecurity teams to ensure maximum performance and security of UGI Business systems.

Planning:

  • Define, prioritize, schedule, and monitor multiple technical projects, developing and maintaining comprehensive project plans.  Review future projects and ensure the necessary resources are available to satisfy projected resource requirements.
  • Assist in planning annual IT infrastructure objectives and budget.
  • Plan and estimate effort project resource requirements.
  • Plan migration paths for system software.
  • Assist other I/S departments in planning projects where technical expertise is required.
  • Perform capacity planning for IT infrastructure components.
  • Advising management in major architectural decisions and direction.
  • Design VM infrastructure and implement hardware and infrastructure software to align with long-term IT goals.
  • Advise management on toolsets needed to meet performance and availability goals.
  • Work with Governance and Cybersecurity groups to ensure that IT infrastructure meets industry-recognized best practices.

Administration:

  • Track and review project progress against plans.
  • Prepare and present status reports.
  • Implement policies and procedures.
  • Design and maintain IT infrastructure standards and procedures.  Ensure that documentation is current and accurate.

Education, Knowledge, Skills & Abilities:

Knowledge, Skills and Abilities:

  • Experience in managing and operating the Unix/Linux and Windows operating systems.
  • Effectively prioritize and execute tasks in a high-pressure environment.
  • Experience in Server hardware technologies such as Lenovo, Cisco UCS, and Nutanix.
  • Strong knowledge of SAN technologies and protocols such as Fiber Channel, iSCSI and NFS.
  • Excellent verbal, written, analytical, and interpersonal skills.
  • Familiar with regulatory and compliance items governing IT.
  • Basic familiarity with Business processes and functions.

Education and Experience

  • BS Degree in Computer Science, Information Systems, or related field preferred.
  • Minimum of 8 years of supporting Windows Server.
  • Minimum of 8 years of supporting VMware virtualization environment (ESX, vCenter).
  • Minimum of 5 years of supporting server hardware (Cisco UCS, Lenovo, Nutanix, etc.).
  • Minimum of 5 years of Storage Expertise, Pure Storage, NetApp, Infinidat.
  • Minimum of 8 years of supporting Microsoft Windows Server operating systems (2012,2016, 2019, 2022, etc.).
    • Active Directory, Group Policy Experience
    • DNS/DHCP Experience
  • Previous experience with VMware Horizon or Citrix XenApp/XenDesktop.
  • Excellent analytical, organization, and problem-solving skills.
  • Demonstrated ability to plan, organize, train, evaluate, and direct work of assigned staff.
  • Comfortability with structure and routine.
  • Demonstrated strong written and oral communication skills, including strong relationship-building skills and leadership capabilities.
  • Ability to form relationships across all levels of the company while modeling UGI Utilities’ culture and values.
  • VMware, Microsoft, EMC, Pure Storage, Cisco, or other related certifications, ITIL Foundation certification (at hire or within 12 months in position).

Contact Info

Click the link to apply to Sr. IT Systems Engineer