Program Summary

The Community Crisis Intervention Team concept is based on the work of PAAN’s predecessor, Philadelphia’s Crisis Intervention Network. This nationally-recognized agency, founded in the mid-1970s by James Mills and Bennie Swans, effectively addressed gang violence, drug abuse and drug trafficking and was credited with dramatically decreasing gang-related deaths in Philadelphia for over a decade. The Community Crisis Intervention Program (CCIP) aims to replicate Crisis Intervention Network’s approach to combat today’s community violence. The Model will use credible messengers who are indigenous to Philadelphia’s most violent neighborhoods as outreach workers with the mission of fostering meaningful relationships in these communities, steering those involved in criminal activities into alternative positive choices, mediating neighborhood conflicts, and responding to neighborhood crises.

 

The Anti-Violence programs at PAAN represent a continuum of care that includes mentoring, advocacy, mediation, life skills, job training, employment assistance, parenting and facilitating enrolment in treatment. The Human Services Case Manager will focus primarily on supporting referrals from the Community Crisis Intervention Program and our violence prevention partners:

Position Summary

The Case Manager (ICM) is responsible for working with clients ages16-34 who are referred and identified primarily by CCIP. This individual must have experience working with high-risk individuals from diverse backgrounds.

 

DIRECT REPORT: This position will report to PAAN’s Director of Human Services and the Human Services Coordinator.

 

 

 

Key Duties & Responsibilities:

  • Engage and assist participants who have criminal justice system involvement to facilitate linkage to resources, programs, employment, benefits, etc., and support/ promote a healthy and safer lifestyle.
  • Manage a caseload of 30-35 at risk individuals ages 16-34, and meet with and/or contact these participants a minimum of once per week to review progress and ensure the participant is progressing, and refraining from any criminal activity.
  • Make entries into confidential participants’ files to provide the structure for case analysis and case planning, as well as provide documentation of program participation.
  • Maintain confidentiality obtained through job duties regarding participants, and outside agencies so that sensitive information is only given on a “need to know” basis, and ensure files are secure to protect the participant’s confidentiality.
  • Complete accurate case notes and documentation related to the program
  • Conducts risk/need assessments and creates individual goal plans for each assigned participant.
  • Conducts home visits.
  • Produce accurate and comprehensive documentation of information regarding all participants’ interactions, caseload progress, inter or intra-agency contacts or general information pertinent to a client’s progress
  • Other duties as assigned by supervisor

Education, Knowledge, Skills & Abilities:

  • A Bachelor’s degree in human services, criminal justice, social work, education, or other related fields preferred.
  • Minimum of 1-2 years’ experience in case management, or social work.
  • A passion for gun violence prevention and for serving Philadelphia’s most at-risk neighborhoods
  • Must possess excellent problem solving and analytical thinking skills.
  • Must have strong interpersonal and teamwork skills and can work independently with minimum supervision.
  • Must possess excellent relationship building skills
  • Must be detail-oriented, and possess excellent writing, speaking, facilitation, coaching and computer skills.
  • Must obtain a Criminal Background, Childline, and FBI Clearances.
  • Must be proficient in Microsoft Office products (Excel, Word, etc.) and database experience.
  • Bilingual Spanish/English strongly preferred

 

The candidate for this position may be subject to any of the following screenings as part of the pre-employment process: Motor Vehicle Report (MVR), PA Criminal Background Check, PA Child Abuse Clearance, FBI fingerprint, and drug/alcohol screen.

Contact Info

Click the link to apply Human Services Case Manager