Spa Director

Fitler Club
The Spa Director will have a primary focus on leading all spa and salon activities for the Fitler Club. The Spa Director is responsible for initial development of the Spa & Salon operation, the quality and consistency of spa and beauty treatments, meeting financial goals, ensuring a high level of member and guest satisfaction, oversight of a spa price structure, retail, creation of spa & wellness packages and supplier relations.
Position Details
Opening Date: 
Wed, 10/24/2018
Program Summary: 
  • Develop the business strategy for the Spa and Salon and lead the implementation of that strategy, working closely with Sales & Marketing
  • Excellence in leadership and customer service, and creating a positive atmosphere for guest relations
  • Provide the highest quality of spa & beauty treatments to drive member satisfaction.
  • Develop and implement operating policies and procedures
  • Responsible for the continuing development and positioning of Spa offerings, concepts, philosophy, treatment & menu offerings.
  • Continue to review and update our spa offerings keeping current with trends in the spa industry
  • Develop a successful spa retail program
  • Ensure that the Salon is offering current trends in salon services I line with member preferences and continuing to Working with EVP, Operations and Director of Finance to establish budget guidelines for spa and salon
  • Ensure successful performance by maximizing profitability for labor and operational costs
  • Meet and exceeding budgeted operating revenue projections
  • Manage the daily operation of the spa and salon department, including recruiting, scheduling, staffing, and supervision of all staff
  • Develop relationships with key vendor partners, monitor external contracts and services provided by suppliers and business partners
  • Interact with members and their guests, develop awareness of members likes and preferences
  • Coordinating with housekeeping and engineering to ensure the highest level of product delivery
  • Conduct month end inventories as scheduled
  • Manage all the development of staff providing timely performance evaluation
  • Coordinate group spa packages, work with event team to enhance wedding event experience using spa and salon
  • Develop/maintain knowledge of market trends, competition and customers
Education, Knowledge, Skills & Abilities: 
●        3 – 5 years’ experience managing a spa and salon ●        Ability to develop a member focused spa experiences that is differentiated and authentic to the Fitler Club brand●        Experience in successfully recruiting, training and leading staff for spa and salon●        Ability to effectively interact with guests and staff in a professional manner.●        Excellent organizational, time management and strong analytical and computer skills.●        Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required●        Knowledge of budgeting and forecasting●        Ability to supervise subordinate staff, recruit staff, assig duties, evaluating service and taking disciplinary action when necessary●        Full knowledge of massage therapy regulations for the city of Philadelphia
Contact Info
Contact Info: 
Forward cover letter and resume (mail or fax) to: Albert Butler -