Division / Program: 
Position Details
Opening Date: 
Fri, 04/26/2019
Position Summary: 
The Program/Business Operations Specialist is responsible for building relationships with pre-k providers and providing Technical Assistance (TA) to providers as a part of the PHMC/UAC team working on the City of Philadelphia’s PHLpreK program. Reporting to the Project Manager, the Program/Business Operations Specialist will be directly supporting and strengthening the work of up to 50 pre-k providers throughout Philadelphia through the provision of Technical Assistance (TA) focused on industry best practices and back office services. The position requires building strong relationships with a diverse client base and requires extensive travel throughout Philadelphia.
Key Duties & Responsibilities: 
Specific tasks include (but are not limited to):
  • Provide 10 hours of on-site Technical Assistance to up to 50 PHLpreK providers on topics including basics of program sustainability and quality, accounting, and human resources.
  • Responsible for researching and building effective tools and curriculum for the provision of Technical Assistance and back office support to PHLpreK providers.
  • Build strong relationships with PHLpreK providers and a network of supporting service providers to maximize effectiveness and quality.
  • Work with internal team including Project Manager, Coordinator, Accountant, and Bookkeepers to ensure PHLpreK providers are provided with consistent, customer-friendly, and high quality support.
  • Consult with other staff and stakeholders about PHLpreK provider progress, concerns, and ongoing needs.
  • Meets, as required, with project leads from the City, PHMC, Subcontractors, Technical Assistance/Professional Development providers, and other partners to closely monitor results versus plans.
  • Manages relationships with facilities, vendors, and other key hub contacts.
  • Maintains accurate records of services provided and other key metrics, provides timely reporting on activities.
Education, Knowledge, Skills & Abilities: 
  • Bachelor’s degree in a related field required; Masters preferred
  • Expertise in the provision of Early Childhood Education services and industry best practices, with at least 2-5 years experience or an equivalent combination of education and experience required
  • Experience conducting training, capacity building, or providing technical assistance strongly preferred
  • Some knowledge and familiarity with accounting and human resources preferred, particularly in the provision of Early Childhood Education services
  • Experience designing and customizing curriculum is a plus
  • Adaptability is important for success in this role; the successful candidate will be flexible and responsive to help shape an evolving project
  • Track record of completing projects and achieve goals on time, while delivering high quality results
  • Outstanding interpersonal, and communication skills with the established ability to effectively forge strong relationships with diverse audiences and influence cross functionally
  • Strong analytical skills with the proven ability to effectively analyze and interpret programmatic and business issues
  • Valid driver’s license and in good standing
  • Ability to travel frequently throughout Philadelphia
Contact Info
Contact Info: 
Forward cover letter and resume to: Luanda Morris at