Program Services Associate

Position Details
Opening Date: 
Wed, 08/23/2017
Position Summary: 

The Urban Affairs Coalition (UAC) is currently looking for an individual to fill the position of Program Services Associate. The goal of the Program Services Associate will be to drive client success on programmatic and financial health outcomes. The position will focus on customer service and organizational process/policy documentation and improvement. This is a full-time position reporting to the Director of Program Services.


Key Duties & Responsibilities: 


Program Services: 

  • Serve as a liaison and facilitate communication between UAC’s 60+ Program Partners, funders, advisory/governing boards, internal departments, and constituents;
  • Stay abreast and keep the organization focused on its programmatic outcomes and financial health through client success planning (development, implementation, execution, monitor & evaluation); 
  • Identify and address program and leadership challenges, and troubleshoot program-related questions and issues; 
  • Track funder-mandated and internal program deadlines and tasks, and recommend corrective action when necessary; 
  • Work closely with the Director of Program Services and Program Partners to plan a schedule of leadership meetings and ensure successful delivery of the planned meetings; 
  • Create reports and focus on program quality and improvements; 
  • Attend Program Partner events; 
  • Participate in annual planning and analysis of program success/challenges to improve program quality; 
  • Coordinate and schedule program leaders monthly fiscal/business services meetings;
  • Other related duties as assigned by the Director of Program Services. 

Business Operations:

  • Work with internal and external stakeholders to document and improve policies, processes, and procedures;  
  • Provide leadership in examining how the organization can better use existing resources and how best to transition to new resources and/or technology platforms to improve client success, increase capabilities, and improved financial health; 
  • Assist with financial management including: 
    • Entering invoices and purchase requests in accounting system 
    • Tracking of invoices and purchases to ensure timely processing
    • Budgeting and tracking expenses vs actuals


Education, Knowledge, Skills & Abilities: 


  • Strong inquiry and conflict resolution skills;
  • Must be able to multi-task while remaining organized and detail-oriented;
  • Excellent oral and written communication skills; 
  • Must be customer-service oriented;  
  • Must be a self-starter with good time management skills; 
  • Works well independently and in a team setting; 
  • Proficient in Microsoft Office software, including Word, PowerPoint, and Excel.  


  • Bachelor’s Degree required; Masters preferred; 
  • At least 2-3 years’ experience working in the nonprofit sector required; 
  • Experience with program development preferred.


Contact Info
Contact Info: 
Email cover letter and resume to: Karen Harvey, Director of Program Services at