Program Manager at CFH Tioga Simpkins House

Center for H.O.P.E
Division / Program: 
Center for HOPE
Position Details
Opening Date: 
Thu, 08/03/2017
Case Management
Position Summary: 
UAC/CFH is looking for an individual to fill the position of Program Manager at the CFH Tioga Simpkins House. The Program Manager will assist and support the following individuals: Director of Case Management and Social Services, Case Management team, Community Manager, and the Safety Liaisons to achieve full compliance with the City of Philadelphia's Office of Homeless Services Shelter Support Services (OHS) program. The Program Manager will carry a full case load (approx. 32 clients), will be on-call, and report incidents that occur at the facility, to ensure the provisions of program development and adherence to standard related services as prescribed by the City of Philadelphia’s Emergency Housing Standards. This individual will also be responsible for arranging follow-up care for clients, oversee the facility’s needs, and communicate those needs to the administration.
Reports To: 
Director of Case Management and Social Services
Key Duties & Responsibilities: 
• Maintain compliance with all case management regulations with regard to; caseload, case notes, service plan goals, HUD intake/annual/exit assessments, intakes and discharges, housing applications, one-on-one sessions, community meetings, dietary needs, work verification forms, confidentiality consent updates, etc.; • Liaison between CFH Tioga and OHS Program Analyst; • Approve incident reports from the Community Manager, prior to being submitted to the funder (s); • Oversee all House Log Books (Fire Drills, Monthly Supply Report, etc.) kept by the Community Manager, to ensure they are in accordance with OHS and CFH standards; • Manage on-call emergencies and crisis, and fill in openings on shifts in the absence of site staff; • Initiate, build, and maintain partnerships w/ agencies and organizations; • Facilitate communication with outreach program(s) for supplies and donations in conjunction with lists compiled by the Community Manager and Assistant Chef; • Collect all engagement forms and formulate resolutions for approval by the Director of Case Management and Social Services; • Oversee and approve the reporting of available beds to the OHS Placement Coordinator; • Determine when Community Member’s belongings are to be bagged and tagged, and delegate the best location in which they should be kept, as well as, when they should be discarded; • Maintain discharge log(s); • Initiate then delineate new policies and procedures that will reflect the growth of CFH-Tioga, as well as, protect CFH and clients alike; • Facilitate quarterly inspections by Program Analyst (OHS). Report results to Administration; • Approval on social passes signed by Community Manager; • Approve or deny house visitations and presentation by guests; • Collection of shelter savings until Shelter Savings Manager is available to gather the funds, in addition to maintaining detailed accounts of all transactions; • Initiate the Payment Request process for client savings from the Shelter Savings Program; • Oversee token distribution and log kept by Community Manager; • As time permits and according to an agreed schedule with the Director of Case Management and Social Services attend and participate in company outreach events which support programs; • Attend all mandatory staff functions, based on pre-authorized schedule with Director of Case Management and Social Services; • Attend funding agency trainings as mandated by compliance requirement s and mutually agreed with Director of Case Management and Social Services and funding agency; • Other duties as assigned.
Education, Knowledge, Skills & Abilities: 
EDUCATION AND QUALIFICATIONS: • Master’s degree in human services or related field and 5+ years of case management experience is required. An employment history of working with at risk populations including the chronically homeless, those suffering with addiction and/or mental health related issues, those with a criminal history, intellectual disabilities, VETs, medically fragile and adults 18 years or older is preferred; • Must be computer literate (Microsoft Office products), and able to utilize the Homelessness Management Information System (HMIS) and the Office of Homeless Services Standards. KNOWLEDGE & SKILLS: • Knowledge of the physical and emotional characteristics, manifestations of alcohol and drug dependency and mental health; • Knowledge of basic principles, practices and procedures involved in a shelter facility; • Ability to work effectively with people and aid them in utilizing available resources; • Ability to establish and maintain effective working relationships with clients, other members of staff, outside agencies, shelter system and the general public; • Excellent oral and written communication skills; • Ability to organize a large caseload and an extensive information system; • Ability to accept constructive feedback and participate in weekly with one-on-one sessions with the Director to effectively learn program managerial expectations; • Ability to organize time, prioritize assignments, including ability to work flexible hours outside of routine 9am to 5pm office schedule as required; • Experience working in a shelter environment is a plus; • Must have a valid driver’s license and insurance.
Contact Info
Contact Info: 
Send cover letter and resume along with salary requirements to: Sandra Higginbotham-Briddell, Director of Human Resources