Program and Operations Service Manager

Division / Program: 
Achieving Reunification Center
Position Details
Opening Date: 
Mon, 10/01/2018
Program Summary: 
The Achieving Reunification Center (ARC), a non-profit entity, has served parent/caregivers with children placed in an out of home placement through Department of Human Services since 2005. The vision of the Achieving Reunification Center (ARC) is that all families with children in out-of-home placement have access to case management services, resources and supports to achieve timely family reunification.
Position Summary: 
The Program and Operations Service Manager will serve as a key member of the ARC Management Team, providing strategic direction and capacity to help advance ARC organizational mission, goals and priorities. The Program and Operations Service Manager will provide support in overseeing implementation of plan to transition from manual to automated business systems. Will also provide leadership in cultivating a customer-oriented culture that embeds customer satisfaction throughout organizational practices.
Reports To: 
ARC Program Director
Key Duties & Responsibilities: 
• Responsible for overseeing ARC Case Management Division and Administrative Unit; • Ensures the operational systems, processes and policies support the ARC mission and organizational values; • Work in conjunction with ARC Program Director to support efficient data reporting, information flow and management, and organizational planning; • Manage and increase the effectiveness and efficiency of internal ARC Support Services such as IT, HR and Finance through improvements to each function as well as coordination and communication with fiduciary agency; respond to facility related issues as needed. • Management of agency budget in coordination with the ARC Program Director; • Plan and lead development of staff initiatives to help build organizational and leadership capacity; • Work collaboratively with ARC Program Director to support service providers to attain project goals and objectives on behalf of ARC parent/caregivers; and • Plan and lead development of communications plan to increase awareness of ARC services, explore new communications tools through the expanded use of technology and social media. • Support efforts to create, implement and oversee plan to automate business systems.
Education, Knowledge, Skills & Abilities: 
• Ability to establish and maintain effective working relationships with multiple stakeholders, partner organizations, consultants and vendors; • Willingness to address challenges and drive innovation; • Experience in contract and budget management; • Experience in program planning, development and overall organizational design; • Possess an understanding of and demonstrated ability to implement various performance improvement methodologies and continuous quality improvement systems; • Evaluative and innovative thinking skills to coordinate agency wide strategy, vision and direction; • Strong strategic thinking, judgement, presentation and written communication skills; • Highly organized with ability to effectively manage time and respond to deadlines; • Ability to adapt to changing priorities and exhibit flexibility; • Knowledge of Philadelphia Department of Human Services and Community Umbrella agencies and/or experience with child welfare agencies preferred; and • Proficiency in Microsoft Office Suite QUALIFICATIONS: • Masters Degree in Social Work, Human Services, Organizational Development or a closely related field required. A combination of a Bachelor’s Degree with a concentration in Social Work, Human Services, Business Management, Organizational Development or related field and substantial supervisory and program management experience will be considered; • 7-10 years of nonprofit experience, with a minimum of 2-3 years management or nonprofit administration experience; and • 3-5 years supervisory experience of program operations with multi-level staff
More Details: 
ARC is an Equal Opportunity Employer Background clearances (child abuse and criminal record) required.
Contact Info
Contact Info: 
Forward cover letter and resume to