Peer Outreach Worker (Part-Time)

Division / Program: 
One Day At A Time (ODAAT)
Position Details
Opening Date: 
Wed, 07/11/2018
Program Summary: 
One Day AT A Time (ODAAT) is a partner of the Urban Affairs Coalition (UAC). ODAAT houses men and women who are afflicted by addiction and homelessness. Case management services and prevention for HIV/AIDS is also offered at select locations. Through our holistic array of services ODAAT, consumers can expect the support of ODAAT staff to bring systems together to help achieve positive outcomes. Staff offer support in the following areas: recovery coaching and mentoring, linkage to health and social services, transitional housing, and community outreach.
Position Summary: 
Employee in this job is responsible for engaging homeless persons, determining needs, offer services, and follow-up. Add, collate and account for individuals on the Outreach Coordination Center (OCC) Focus List and work with OCC case management and DBH. Support the Outreach Program Manager and Outreach Coordinator in responding to calls from individuals, businesses, agencies and police regarding homeless persons on the street in Philadelphia. Stay in constant contact with OPM and the OCC dispatcher for deployment and territorial coverage. Assess walk-in clients at ODAAT and from outreach for necessary services. Provide assist with supervision of outreach team and activity. Engaged in peer related activity to encourage and motivate change for consumers.
Key Duties & Responsibilities: 
·         Respond to requests from the OCC dispatcher to engage homeless persons at specified locations;
  • Follow-up on unresolved response calls using digital response forms; 
  • Engage homeless individuals in the community, assess needs, and offer appropriate services;
  • Be thoroughly familiar with Sidewalk Ordinance;
  • Engage appropriately with persons enrolled to support them in identifying strengths, existing supports, and community resources.
  • Support those enrolled in obtaining individualized goals through building and strengthening of linkages with community resources and family members.
  • Accompany and support persons enrolled in social/leisure, educational, occupational, and/or advocacy based community integration activities.
  • Project a positive image of the Association and its programs to the community, and the Association clients.
  • Work cooperatively with business owners, police, and concerned citizens to serve the needs of persons who are homeless;
  • Check names of homeless persons encountered against focus list and advise dispatcher to contact ICM or assigned outreach team of changes in status of individual;
  • Assist with public, media and internet outreach with other staff and program volunteers to support intake into the programs and attendance at sponsored events;
  • Assist with planning and supporting socialization and outreach events;
  • Coordinate, schedule, and participate in daily street outreach team efforts;
  • Attend all mandated training activities;
  • Provide outreach programming under the Harm/Risk reduction and Trauma-informed service spectrum and ODAAT services to high risk individuals;
  • Participate in agency-sponsored programming including locating and contacting new and existing clients weekly for scheduled events during assigned work hours; and
  • Provide and complete client database entry, ensuring timeliness and accuracy of data entered;
  • Maintain accurate paper and computer files for all outreach contacts and correspondence related to contracts; complete all required contact and reporting forms;
  • Ability to organize time, prioritize assignments, including the ability to work flexible hours.
  • Preforms related work as assigned.
Education, Knowledge, Skills & Abilities: 
  • High School Diploma or equivalent required;
  • At least, 1 year of prior outreach and community work experience in the field and/or related field preferred;
  • Proficient in Microsoft Office suite software;
    • Strong writing, typing, reading, listening and speaking communications skills;
    • Able to set and observe appropriate boundaries with clients;
    • Possess well-developed decision making skills and attention to detail with a high level of accuracy;
    • Ability to excel in a diverse, collaborative team environment;
    • Able to multi-task and remain calm in demanding and unpredictable situations;
    • Possess ability to understand various Homeless operations and procedures;
    • Able to maintain a professional, customer service-oriented attitude at all times;
    • Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.;
    • Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertiveness as situation may demand;
    • Possess excellent time management skills and the ability to work with minimum supervision;
    • Ability to transport individuals as needed, and travel to various sites and locations daily;
    Able to meet a flexible work schedule including holidays, evenings and weekends. Available on-call for emergencies by telephone and/or cell phone.
More Details: 
  • Valid Pennsylvania driver’s license, required.
  • Proof of Insurance, preferred.
  • Able to lift/move weight up to 40lbs.
  • Vision adequate to perform the responsibilities and functions of the job efficiently.
  • Must be able to sit for 2 or more hours per day.
  • Must be able to stand for 2 or more hours per day.
  • Must be able to operate a computer/hand-held digital device for more than 2 hours per day.
  • Must be able to drive or ride in a moving vehicle for no less than 3 hours per day.
  • Must be able to drive in all weather and road conditions.
 WORK ENVIRONMENTThe employee will work in an office and public, service-delivery environment. Hectic situations can occur in the public area of the facility characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene. The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Contact Info
Contact Info: 
Forward cover letter and resume (mail or fax) to: (Telephone calls will not be accepted) UAC/ODAAT is an Equal Opportunity Employer (Telephone calls will not be accepted) UAC/ODAAT is an Equal Opportunity Employer