Outreach & Programs Manager

Global Citizen
Position Details
Opening Date: 
Tue, 07/18/2017
Position Summary: 
The Outreach and Programs Manager will manage a portfolio of initiatives that engage volunteers, nonprofit organizations, and other community partners in volunteer service and civic engagement activities, including Greater Philadelphia Martin Luther King Day of Service community projects; monthly MLK365 volunteer events, MLK365 Service Clubs, quarterly conversations on race relations, One King Day, One King Book literacy program, and others. The person in this role will also handle Global Citizen online communications, including our websites, e-newsletter and social media platforms.
Key Duties & Responsibilities: 

If you were to join our team, here are some of the key projects and responsibilities you would take on in the coming year:

King Day of Service: Community Projects Lead

  • In consultation with Director of Programs and Partnerships and President, set annual goals for volunteer participation and number of projects.
  • Develop outreach plan to achieve increased participation goals, including new partnerships and increasing the size and quality of outreach lists.
  • Manage outreach, project registration and relationships with King Day of Service community partners.
  • Manage Global Citizen Interns on King Day of Service data collection and follow up.
  • Manage post-King Day reporting and evaluation process.
  • Research books and select winning essays for our One King Day, One King Book essay content and literacy program.
  • Lead community meetings to prepare nonprofit organizations for the King Day of Service.



  • Develop & maintain forward movement on overall annual MLK365  strategic planning.


  • Initiate new partnerships with community-based organizations, and maintain current partnerships.


  • Provide staff with programmatic support to a veterans-serving program.


  • Schedule monthly MLK365 volunteer events with various community partners, recruit volunteers to participate in those events, and staff the events.


  • Write our monthly e-newsletter and update content on our websites: www.mlkdayofservice.org and www.globalctizen365.org .


  • Manage all Global Citizen Social Media.


  • Manage Global Citizen interns.


Special Events/Initiatives


  • In consultation with President and Director of Programs & Partnerships, assist in the development and execution of special events to commemorate important dates (e.g. September 11, Dr. King’s Assassination, Veteran’s Day, etc.) or other significant interest areas.


  • Support recruitment efforts and staffing of quarterly conversations on race relations for concerned citizens, partners, and stakeholders.


  • Work with Director of Programs & Partnerships to create, maintain, and expand MLK365 Service Clubs, review and improve materials.


A little more about us:

Global Citizen is nonpartisan, nonprofit organization dedicated to promoting community volunteering and sustained civic engagement among diverse groups, particularly young people. We bring together people of all ages and backgrounds to build diverse partnerships through social justice and serving others.


Global Citizen runs the annual Greater Philadelphia Martin Luther King Day of Service and MLK365, an ongoing program that promotes year-round volunteer service and civic engagement initiatives. We provide technical training to organizations interested in hosting projects and work with community groups and businesses to develop or expand ongoing volunteer programs.


We are a small organization, but our impact is widespread throughout the region. The Greater Philadelphia Martin Luther King Day of Service is the oldest and largest King Day event in the nation. This past January, more than 135,000 volunteers served in some 1,800 community projects throughout the area. We have hosted events with national and international leaders, including Vice President Joe Biden, governors, Members of Congress, mayors, Nobel Peace Prize winner Leymah Gbowee, and Wendy Spencer, CEO of the Corporation for National and Community Service. As a part of our team, you will make connections with leaders throughout the nonprofit, education, and business communities.


Our style is flexible, creative and team-orientated. We work closely together and also encourage creative thinking among staff colleagues to make our programs/projects successful. In the weeks leading up to the King Day of Service, we work longer hours – you should be prepared for some late nights – but we have fun and do meaningful work.

Education, Knowledge, Skills & Abilities: 

Here’s who we’re looking for:


  • You are deeply committed to community service, civil rights, and social justice. You appreciate perspectives and experiences that differ from your own.
  • You have 1–3 years’ experience in nonprofit or community-based programming. You’ve managed events and volunteers.
  • You communicate clearly and effectively through—in meetings, by phone and email, speaking to groups, one-on-one, Facebook and Twitter.
  • You are very comfortable with standard office software, Google products (Gmail, Google calendar, Google Docs) and internet research. You are familiar with WordPress content management/blog platforms and know a little html (or you can learn the basics quickly).
  • You are enthusiastic about working cooperatively and building relationships with a variety of community partners, including large, established nonprofits, grassroots community organizations, communities of faith, government agencies, businesses, and individual volunteers, among others.
  • You are the type of person who thrives on taking care of things the right way the first time. A task comes in and you figure out how to get it done in a way that is efficient. When you say, “I’ll take care of it,” we know it will be done well. When you don’t know the answer, you aren’t afraid to ask your colleagues. You enjoy and are equally skilled in collaboration and independent work.


  • You have an entrepreneurial spirit. You have what it takes to “do more with less” and have a strong ability to problem-solve in a small team environment.
Contact Info
Contact Info: 
Send a cover letter, resume and a writing sample of no more than 5 pages to Todd Bernstein, President, at mlk365@globalcitizen365.org. Please include the words “Outreach & Programs Manager Application” (no quotes, but please do use that exact phrase – it will help us keep track of the applications we receive) in the subject line. Please, no phone calls.