Medical Support

UAC/Center for HOPE (CFH)
Division / Program: 
CFH Case Management
Position Details
Opening Date: 
Wed, 04/12/2017
Position Summary: 
UAC/CFH is looking for a qualified Medical Support staff member. Under the supervision of the Director of Case Management and Social Services, the Medical Support staff member will assist the Director of Case Management and Social Services to achieve full compliance with the City of Philadelphia Office of Homeless Services, Shelter Support Services program. The Medical Support staff member will identify and follow through with medical necessities based on the City of Philadelphia’s Emergency Housing Standards. This person will also be responsible for arranging Medical Services, and the Continuing of Care/ Follow up for all residents serviced under CFH programming.
Reports To: 
Director of Case Management & Social Services
Full Time
Key Duties & Responsibilities: 
• Manage, maintain and secure all medication received on behalf of the residents; • Create and maintain medication tracking system of residents receipt of their medication; • Implement an exit strategy of medication distribution for clients discharging from the facility; • Create and post scheduling of medication availability hours for residents; • Manage a caseload of medically fragile community members residing in the facility; • Submit applications, case notes, and referrals for follow up on clients assigned to the caseload; • Maintain, update, and exit out (when appropriate) client charts in the file room and on the web based system; • Establish and maintain referral relationships with service providers; • Collaborate with other medical staff who provide medical services and case management; • Assist with the facilitation of scheduling psychiatric evaluation, medical management appointments, and out-patient treatment services; • Identify social service resources for consumers to make appropriate referrals; • Serve as liaison between PHMC Nurse, case management, and site management team members; • Conduct medical assessments for community members, schedule appointments, and make recommendations; • Attend outside community events, trainings, meetings, and activities; • Attend trainings and relevant workshops; • Facilitate weekly community meetings for clients on the medically fragile caseload; • Collect, document, and make available medication where appropriate; • Distribute client memos and information; and collect, sort and pass out all community member mail; • Write and submit daily activities reports; • Serve as an advocate and assist and escort community members to appointments, where appropriate; • Assist with emergency situations, including but not limited to medical emergencies; • Develop communications with staff and community members alike regarding policy changes, announcements, etc.; • Provide (in-house) clothing, socks, and shoes to clients in need of apparel due to medical related issues; • Other duties as assigned by supervisor
Education, Knowledge, Skills & Abilities: 
• Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations; • Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives; • Knowledge of the technical health care process as it relates to access to care of the consumer; • Ability to organize and distribute medication as medically prescribed; • Knowledge of managing a clinical expectation. This includes independently utilizing resources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment; • Knowledge of medical terminology due to the technical nature of language utilized by clinicians; • Strong organizational skills and ability to multi-task; • Ability to adapt to diverse operation hours, needs and clientele of all affiliate health centers; • Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process; • Excellent oral and written communication skills with clients and staff, including administrative, clinical, and non-clinical center staff. Education and Work Experience: • Bachelor’s degree required with at least 2 years of experience in the facilitation of medical support with disabled or fragile consumers; • Preferred candidate should have experience in a shelter setting along with a working knowledge of homeless, medically fragile, addicted, and behavioral health clientele; • Nursing certification (preferred); • Must be proficient in Excel, and Microsoft Word software. • Must have valid Driver’s License
Contact Info
Contact Info: 
Send cover letter and resume along with salary requirements to:
Contact Person: 
Katherine White, LCSW, Director of Case Management and Social Services
Center for Hope
Additional Application Info: 
UAC/CFH is an equal Opportunity Employer