Lead Peer Outreach Coordinator

Urban Affairs Coalition
Division / Program: 
One Day At A Time (ODAAT)
Position Details
Opening Date: 
Mon, 05/20/2019
Program Summary: 
One Day AT A Time (ODAAT) is a partner of the Urban Affairs Coalition (UAC). ODAAT houses men and women who are afflicted by addiction and homelessness. Case management services and prevention for HIV/AIDS is also offered at select locations. Through our holistic array of services ODAAT, consumers can expect the support of ODAAT staff to bring systems together to help achieve positive outcomes. Staff offer support in the following areas: recovery coaching and mentoring, linkage to health and social services, transitional housing, and community outreach.
Position Summary: 
Employee in this job is responsible for engaging homeless persons, determining needs, offer services, and follow-up.  Add, collate and account for individuals on the OCC focus list and work with OCC case management and DBH.  Support the Outreach Program manager in responding to calls from individuals, businesses, agencies and police regarding homeless persons on the street in Philadelphia.  Stay in constant contact with OPM and the OCC dispatcher for deployment and territorial coverage. Assess walk-in clients at ODAAT during scheduled office hours. Provide assistance with the supervision of outreach team in the field and when possible assist with training new staff in the role of outreach.  
Reports To: 
Outreach Program Manager (OPM)
Key Duties & Responsibilities: 
  • Respond to requests from the OCC dispatcher to engage homeless persons at specified locations;
  • Follow-up on unresolved response calls using digital response forms;  
  • Engage homeless individuals in the community, assess needs, and offer appropriate services;
  • Be thoroughly familiar with Sidewalk Ordinance;
  • Work cooperatively with business owners, police, and concerned citizens to serve the needs of persons who are homeless;
  • Check names of homeless persons encountered against focus list and advise dispatcher to contact ICM or assigned outreach team of changes in status of individual;
  • Complete all required contact and reporting forms; 
  • Assist with public, media and internet outreach with other staff and program volunteers to support intake into the programs and attendance at sponsored events;
  • Assist with planning and supporting socialization and outreach events;
  • Coordinate, schedule, and participate in daily street outreach team efforts;
  • Attend all mandated training activities;
  • Provide outreach programming to high risk individuals under the Harm/Risk reduction and Trauma-informed care services;
  • Participate in agency-sponsored programming including locating and contacting new and existing clients weekly for scheduled events during assigned work hours;
  • Provide and complete client database entry, ensuring timeliness and accuracy of data entered;
  • Maintain accurate paper and computer files for all outreach contacts and correspondence related to contracts;
  • Participate in meetings to create outreach and promotional message for dissemination during program outreach and events; and
  • Ability to organize time, prioritize assignments, including the ability to work flexible hours.
Education, Knowledge, Skills & Abilities: 
  • Bachelors in Social Work or equivalent required;
  • At least, 1 year of prior outreach and community work experience in the field and/or related field preferred;
  • Proficient in Microsoft Office software, including Excel;
  • Ability to manage time and respond to deadlines;
  • Strong writing, typing, reading, listening and speaking communications skills;
  • Able to set and observe appropriate boundaries with clients;
  • Possess well-developed decision making skills and attention to detail with a high level of accuracy;
  • Ability to excel in a diverse, collaborative team environment;
  • Possess a high level of interpersonal skills to handle sensitive and confidential Homeless engagement, client, donor, and employee information and situations;
  • Able to multi-task and remain calm in demanding and unpredictable situations;
  • Possess ability to understand various Homeless operations and procedures;
  • Able to maintain a professional, customer service-oriented attitude at all times;
  • Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.;
  • Able to provide cultural competency, develop rapport, provide information, and refer with sensitivity;
  • Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertiveness as situation may demand;
  • Display a high level of initiative, effort and commitment towards completing assignments efficiently;
  • Possess excellent time management skills and the ability to work with minimum supervision;
  • Ability to transport individuals as needed, and travel to various sites and locations daily;
  • Able to meet a flexible work schedule including special events, holidays, evenings and weekends. Available on-call for emergencies by telephone and/or cell phone; and
  • Bilingual a plus.
  • Valid Pennsylvania driver’s license, required.
  • Proof of Insurance, preferred.
More Details: 
  • Able to lift/move weight up to 40lbs.
  • Vision adequate to perform the responsibilities and functions of the job efficiently.
  • Must be able to sit for 2 or more hours per day
  • Must be able to stand for 2 or more hours per day
  • Must be able to operate a computer/hand-held digital device for more than 2 hours per day
  • Must be able to drive or ride in a moving vehicle for no less than 3 hours per day
  • Must be able to drive in all weather and road conditions.
Contact Info
Contact Info: 
Forward cover letter and resume (mail or fax) to: ODAATCAREERS@gmail.com