Information Technology (IT) and Facility Assistant

Division / Program: 
Position Details
Opening Date: 
Tue, 01/09/2018
Reports To: 
IT Manager
Key Duties & Responsibilities: 
IT Responsibilities:
  • Update assigned service requests in the Help Desk Ticketing System;
  • Provide end‐user hardware and/or software support to all UAC constituents as directed  and troubleshoot when needed;
  • Report and receive technical requests, including supporting “field” and “walk‐in” service requests;
  • Maintain and troubleshoot network printers and copiers;
  • Prepare and configure PC computer equipment, including installation of appropriate software;
  • Perform routine administrative functions including word processing correspondence, and filing;
  • Manage computer lab to ensure availability of computers, access and technical assistance;
  • Monitor and support users in accessing educational resources, job-related, health and benefits information.
Facility/Maintenance Responsibilities:
  • Perform daily maintenance of facility as assigned;
  • Handle delivery of mail and packages to post office or to designated destination;
  • Assist department/programs with bulk coping;
  • Set-up conference rooms for various meetings/events;
  • Perform a variety of minor building maintenance projects;
  • Perform other related duties as assigned.
Education, Knowledge, Skills & Abilities: 
  • Proficient in Microsoft Windows and Microsoft Office;
  • Intermediate knowledge in PC hardware and networking;
  • Ability to provide excellent customer service and public relations outreach;
  • Proven ability to effectively manage multiple priorities and meet deadlines;
  • Knowledge of mail machine helpful;
  • Evidence of flexibility and problem‐solving skills;
  • Demonstrated ability using a life cycle management process for implementation of changes in technology;
  • Demonstrated ability to excel both independently and as a team member in a busy collaborative environment;
  • Excellent written and verbal communications skills with a demonstrated ability to make difficult concepts easy to understand.
  • High School Diploma or equivalent is required;
  • Ability to demonstrate knowledge in applicable areas of technology. Certifications such as A+, Network+, and/or MCP are preferred but not required;
  • Experience or equivalent certifications demonstrating proficiency supporting Microsoft products, including, Windows and Office is required.
  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time;
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents;
  • Sufficient near vision acuity to read information on computer display screen, in written form, and printed on paper;
  • Adequate hearing and verbal abilities to communicate effectively in person and by telephone;
  • Ability to lift and carry items weighing up to 25 pounds.
More Details: 
UAC is an Equal Opportunity Employer.
Contact Info
Contact Info: 
Forward cover letter and resume to: Stephanie Callender,