Family Advisor

Division / Program: 
The Equity Project
Position Details
Opening Date: 
Tue, 02/19/2019
Position Summary: 
Provide on-site services at The Equity Project (TEP} to assist individuals seeking employment, including those that are homeless, housing insecure and others. Assess needs of individuals and develop appropriate resources and partnerships with community-based organizations to leverage a system of on-site support services. Advocate for and coordinate services on behalf of individuals and their families. Offer linkage to other career, employment and training programs. Implement quality services with a trauma informed, culturally competent background. Create and maintain an environment that promotes opportunities for quality interaction and learning.
Key Duties & Responsibilities: 
  • Champion the trauma-informed, culturally competent service delivery model
  • Use a strength-based, trauma informed approach to develop individualized plans to assist customers to address personal, financial, family, and behavioral health focused issues that affect their employability-will be done in individual or group settings
  • Maintains a working knowledge of WIOA and/or TANF/EARN and the PA Department of Human Services regulations
  • Provide effective, accurate and coordinated communications with County Assistance Office personnel
  • Prepares periodic written reports, both statistical and narrative
  • Participates in the implementation of EARN Standard Operating Procedures
  • Meets regularly with participants face-to-face for career coaching, job matching, and training enrollment
  • Participates in contract compliance and achievement of program goals
  • Develops and maintains accurate and complete case records in CWDS, Client Track, and Excel
  • Verifies placements, eligibility documents, and program completions
  • Provides resume assistance and workshop referrals as needed for client professional development
  • Conducts intake interviews, mock interviews, and orientation sessions
  • Facilitate group support/workshop sessions of customers experiencing similar issues
  • Coordinate with TEP staff to effectively serve the needs of job seekers, and provide information that will assist in the development of employment opportunities, on-the-job trainings, paid work experience, internships and transitional work
  • Facilitate WIOA registration and EARN enrollment of individuals, when appropriate
  • Maintain an organized database of all customers and keep detailed documentation of all contact
  • Complete data entry in appropriate systems of record, as identified by Philadelphia Works
  • Facilitate connection of individuals with job opportunities
  • Manage participant retention services and follow through with planned activities to ensure positive outcomes and goals are met as required by contract
  • Support the use of virtual tools and services available through PA Careerlink® Philadelphia
  • Identify the various agencies/departments where individual is receiving services, and provide coordination of services
  • Serves as the "workforce advisor" for assigned customers and meets the regulatory requirements for eligibility, participation, case notes and follow up services, regarding employment, retention and termination
  • Works with the Business Team to transition customers to appropriate employment within identifiable time
  • Assists TEP customers in the CRC by assessing each person's proficiency with using computers, assisting them to register for Job Gateway online or, if necessary, on paper
  • Recommends, promotes and schedules TEP services for customers
  • Provides program specific services including (where applicable) assessment, support services, incentives and individual Employment Plan development
  • Connects assigned customers to the TEP services continuously to assure positive outcomes
  • Contributes to the attainment of TEP and program specific performance metrics and success indicators, including Activity Compliance Rate (ACR), Placements and Increased Hours Worked
  • Assists customers in becoming job ready by addressing their personal challenges, including needed supportive services such as childcare, transportation, work clothing and counseling
  • Assists customers with accessing resources in the community that will meet their needs
  • Provides advice to customers on job finding and skill development to assist them to become more competitive in the job market
Education, Knowledge, Skills & Abilities: 
  • Master's Degree in Social Work, Counseling, or Clinical Psychology required; license required
  • 1-2 years of experience in providing case management, counseling, therapy, and other supportive services
  • 1-2 years of experience in providing services to vulnerable populations
  • Understanding of trauma-informed service delivery
  • A commitment to innovative service delivery, problem solving, and a strong ability to take initiative
  • Use language reflective of a commitment to diversity; demonstrate cultural competence
  • Ability to maintain flexibility as needs of contract or contractor requirements change
  • Knowledge of Microsoft Office
  • Must have notable experience in a team-oriented environment
Contact Info
Contact Info: 
Forward cover letter and resume to: mslayton@uac.org