Director of Operations (DO)

Division / Program: 
Position Details
Opening Date: 
Tue, 09/12/2017
Position Summary: 
POSITION SUMMARY: The Center for H.O.P.E. (CFH), a program of the Urban Affairs Coalition (UAC) is seeking an individual to fill the position of Director of Operations (DO). Specifically, the DO will be responsible for budget creation and maintenance along with overseeing the building maintenance of all facilities while improving the operational systems, processes and policies, and supporting and instituting better management reporting, information flow and management, business process and organizational planning. The DO will also work to increase the effectiveness and efficiency of all fiscal matters, through improvements as well as via coordination and communication all of business functions. The DO will report to the ED and serve as a member of the executive management team. The DO’s primary responsibility is to ensure and increase organizational effectiveness by providing critical support to leadership for the organization's core fiscal and operational functions. Working with the executive management team, this individual will also contribute to the needs of the organization, ongoing strategic planning, and the maintenance and updating of standard fiscal and operation policies and practices. The DO will ensure the execution of all management tasks needed to cultivate, manage and sustain all current and new lines of business, ongoing relationships with funders, partners, and stakeholders.
Key Duties & Responsibilities: 
  • Budget creation and management;
  • Disbursement of checks for agency expenses;
  • Organization of fiscal documents;
  • Regular meetings with Executive team around fiscal, programmatic, and administrative planning;
  • Serve as a liaison between the Program and vendors, environmental services, and maintenance needs;
  • Assist with assessment and development of overall information technology needs for the organization’s growth and sustainability;
  • Establish and maintain filing systems, physical and virtual;
  • Manage and execute facility and operation needs such as inventory/supply control, invoice/expense reporting, database management and minor technical issues;
  • Prepare and modify documents including correspondence, reports, drafts, memos and emails;
  • Research products and services/vendors; oversee vendor management;
  • Maintain database of all employees’ time and check ADP entries;
  • Perform other related duties as assigned by the ED.
Education, Knowledge, Skills & Abilities: 
  • Must have proven financial and business skills;
  • Must have excellent oral and written communication skills;
  • Must have excellent interpersonal skills with the ability to manage people well, specifically the maintenance team;
  • Must be highly organized with an ability to effectively manage multiple projects and priorities;
  • Must have a demonstrated commitment to highly professional and ethical standards in a diverse workplace;
  • Must have the ability to assess situations from varied points of view and present them to leadership;
  • Must be flexible and able to quickly adapt to changing situations;
  • Must have the ability to work independently and possess a collaborative work ethic;
  • Must take initiative and identify opportunities for process improvement;
  • Must have the ability to work independently with limited direction, and also to work well within a team structured environment, often under tight time constraints. Additionally, they will supervise the maintenance team.
  • Must present a high level of professionalism, integrity, and confidentiality;
  • Must be willing and able to conduct light research as needed;
  • Must have a working knowledge of Microsoft Office software (Word, Excel, PowerPoint), as well as database management.
  • A Bachelor degree in the business/social service field, Master’s degree highly preferred;
  • A minimum of 5 years’ experience in the social services or nonprofit sector managing services and people, budgets, finances, development and operations relevant to community based organizations/environments;
  • Experience working with at risk populations including; the chronically homeless.
Contact Info
Contact Info: 
Send cover letter and resume along with salary requirements to: Robin Ingram, Executive Director Center for HOPE (CFH)