Director of Client & Clinical Services

Women Against Abuse
Are you looking for a meaningful career opportunity that will help support the safety of families across Philadelphia? Are you interested in being part of an established, vision-oriented nonprofit organization, including advancing culturally-responsive services? WAA, a 501(c)3 nonprofit agency, is Philadelphia’s leading domestic violence advocate and service provider and among the largest domestic violence agencies in the country. The mission of WAA is to provide quality, compassionate and nonjudgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence and to lead the struggle to end domestic violence through advocacy and community education. With over 165 staff, WAA serves over 13,000 individuals each year through our direct services, education, advocacy and outreach (2 - 100 bed safe havens, 15 transitional housing apartments, aftercare community based case management services, legal services, hotline counseling, prevention & education, and advocacy).
Position Details
Position Summary: 
The Director of Client & Clinical Services leads the direct services teams providing trauma informed client & clinical services to adults and children of WAA residential programs (2 Emergency Safe Havens, Transitional Housing Program, and Aftercare Case Mgmt Services). The Director’s responsibilities will include but are not limited to: on-site leadership of 5 residential departments, evaluating and developing initiatives in each department; overseeing and developing trauma informed client and behavioral health programming, as well as economic empowerment supports; utilizing trauma informed principles to improve the quality of services; strategic planning for residential client and clinical services teams/programs, including advancing culturally-responsive services; directly supervising the Behavioral Health Program Manager, Client Services Managers (2), Economic Empowerment Manager, and the Children’s Education Services Manager; overseeing the Community Behavioral Health billing of behavioral health services; working closely with other program directors and managers to appropriately respond to the needs of the clients; recommending and providing clinical, trauma informed, Sanctuary® or other related staff trainings; and acting as a liaison with related government entities and partner organizations (e.g. OHS, DHS, the School District of Philadelphia, etc..). All responsibilities are implemented according to our mission and values and according to Agency standards, including the Sanctuary Model ®.
Salary & Benefits: 

Commensurate with experience as well as a generous, comprehensive benefit package.

Education, Knowledge, Skills & Abilities: 
 Master’s degree in Social Work (in the Clinical Track) and Licensed Social Worker required (LCSW a plus)  A minimum of 5 years’ clinical experience required. Minimum 5 years clinical supervisory experience required, including clinical/behavioral health programming.  A minimum of three (3) years’ experience supervising staff in a complex social services organization is required with experience in program development, implementation, administration and evaluation; this experience in emergency shelter or similar service preferred.  2 years of residential or homeless services experience required.  Knowledge of the dynamics of addiction, co-dependency, recovery and relapse prevention is required.  Demonstrated commitment to developing culturally-responsive programs and services.  Knowledge and experience with Trauma Informed behavioral health services and case management delivery required. Knowledge of the Sanctuary Model a plus.  Knowledgeable about domestic violence preferred.  Knowledge of homelessness and housing systems in Philadelphia preferred.  Knowledge and experience working with diverse populations and in an urban setting strongly preferred.  Knowledge and experience working in a residential setting strongly preferred.  Strong oral and written communication skills, required.  Proficient computer skills, including Microsoft Office software, Outlook, Word, & Excel. Prior experience using client database is required.  Knowledge of CBH billing procedure preferred.  Ability to work under pressure and handle crisis situations. Integrity, strong professional and ethical standards.  Must satisfactorily pass criminal (state & FBI) and child abuse clearances and must complete DV Advocate Training.
More Details: 
We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We strongly encourage candidates of color, LGBTQ communities, veterans, and people with disabilities to apply.
Contact Info
Contact Info: 
For consideration, please send your cover letter, resume, and salary requirements to
Additional Application Info: 
Schedule: Full time, Monday – Friday Location: Office in North Philadelphia, some local travel required