Client Services Manager

Women Against Abuse, Inc. (WAA)
Position Details
Opening Date: 
Thu, 03/22/2018
Program Summary: 
WAA, a 501(c)3 nonprofit agency, is Philadelphia’s leading domestic violence advocate and service provider and among the largest domestic violence agencies in the country. The mission of WAA is to provide quality, compassionate and nonjudgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence and to lead the struggle to end domestic violence through advocacy and community education. With over 150 staff, WAA serves over 15,000 individuals each year through emergency residential services (2 - 100 bed safe havens and 15 transitional housing apartments), legal services, hotline counseling, aftercare community based services, prevention & education, and advocacy. WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism.
Position Summary: 
Client Services Manager Provides trauma informed supervision, planning, and overall program coordination related to client services, including case management, client service staff for the Emergency Safe Haven as well as oversee all administrative aspects of the program. This includes providing direct supervision, hiring, evaluating, and scheduling the Client Support Staff Supervisor at assigned site, case management staff, interns, and volunteers; assisting in strategic, operational and trauma informed planning and related program implementation; coordinating client groups and activities, working with behavioral health team to provide trauma informed client groups; ensuring that program reporting & databases are completed in a timely fashion and compiling and submitting statistical and narrative reports as required. All responsibilities are implemented according to our mission and values and according to Agency standards.
Salary & Benefits: 
commensurate with experience as well as a generous, comprehensive benefit package.
Monday – Friday, 40 hours per week, flexibility needed
Education, Knowledge, Skills & Abilities: 
Qualifications:  Master of Social Work degree from an accredited institution, required.
  1. At least four (4) years of social work experience, required. 
  2. A minimum of 2 years’ supervisory experience in social services, domestic violence and/or in a residential setting required.
  3. Experience with implementing or coordinating residential and supportive programs required.  
  4. Knowledge of Philadelphia’s housing programs are required. 
  5. Experience with Domestic violence advocacy and issues is strongly preferred.
  6. Demonstrated skill in crisis intervention, conflict resolution, and group facilitation is required. 
  7. Experience working in a Sanctuary setting preferred.
  8. Experience in leading focused and unstructured groups required.
  9. Demonstrated excellent written, oral and interpersonal skills are required.
  10. Demonstrated ability to effectively represent an advocacy agency or function is a plus.
  11. Demonstrated ability to work effectively with a diverse population is required.
  12. Demonstrated commitment to service of others is required.
  13. Bilingualism is a plus.  A valid driver’s license required and vehicle ownership preferred.
More Details: 
Location: Northwest Philadelphia, local travel required
Contact Info
Contact Info: 
For consideration, please send your cover letter, resume, and salary requirements to Human Resources,
Additional Application Info: 
We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We encourage all qualified candidates to apply, which may include but is not limited to candidates of color, LGBTQ communities, veterans, and people with disabilities.