Client Services Case Manager Supervisor

Organization: 
UAC
Division / Program: 
SELF
Position Details
Program Summary: 

Self, Inc. is a non-profit organization that has been providing services to people for over twenty (20) years. We offer a broad range of essenticil housing, social service, drug and alcohol treatment; vocational and employment programs, all designed to help individuals achieve self-sufficient and productive lifestyles. We provide these services to more than 7,000 individuals within the Philadelphia area.

Key Duties & Responsibilities: 

Maintain a caseload of at least fifteen (I 5) consumers.
Supervise a unit of up to seven (7) Client Service Case Managers providing case management and related services to emergency housing and transitional housing consumers.
Oversee and supervise subordinate staff in the implementation and maintenance of funder-required coordinated assessment and placement systems.
Make daily case assignments to Client Service Case Managers via funding source required data base to assign according to the consumer's needs.
Monitor the required funding database usage to ensure that Case Reviews are completed in accordance with the funders' guidelines, and review and approve Client Service Case Manager service plans prior to submission.
Conduct weekly case reviews to monitor overdue case management functions such as Service Plans and updated Service Plans.
Provide quali1y reviews of services via the funding source required database rendered by Client Service Case Managers and maintain the HMIS inbox dialogue.
Assist Client Service Case Managers in areas of provision of services to clients such as needed referrals (i.e. mental health, drug & alcohol, physical and housing).
Ensure that Client Service Case Managers are making appropriate referrals to treatment programs.
Monitor Client Service Case Managers' ability to follow-up with consumer outside resources and ensure that collaborative efforts are met
Review new admissions via program daily census, and make new case assignments on a daily basis.
Collect morning correspondence i.e. mail, incident reports, and distribute to Client Service Case Managers accordingly.
Review all client contracts submitted by Client Service Case Managers ensuring timelines are affixed and contracts are geared towards consumers ability to comply in accordance with OSH Case Management Standards for consumer compliance with services.
Review compliance protocols submitted by Client Service Case Managers to ensure that they are in compliance with OSH standards.
Provide assistance and consult with case managers regarding difficult cases:
Provide the Director of Client Service Case Management with monthly reports on outcome of Client Service Case Managers reviews and successful completions and on other assignments and required tasks.
Collect weekly schedules and weekly case load assignments from Client Service Case Managers.
Forward monthly Performance-Based Measurements Reports to Program Manager and Chief Program Officer.
•· -Ensure quarterly Performance-Based Measurements and HAP reports are submitted in a timely manner.
 
Review Transitional Housing Applications ensuring that application are complete prior to submission to housing resource.
Maintain spreadsheet monitoring Transitional and other Housing Applications, Referrals, successful
completions, discharges and protocols.
Review bi-weekly fees and savings submissions and withdrawal requests to the Finance Department and monthly reports to clients to ensure accuracy and the presence of required documentation.
Maintain records ofreceipts for fees and savings documents for each Client collection and submission.
Collaborate with Program Manager on a weekly basis to ensure collaborative efforts are being conducted between Shelter Management and Client Service Case Management.
Monitor Client Progress Reviews and appropriateness of discharged consumers and achievements (according to funding source Guidelines).
Provide weekly, bi-weekly or monthly supervision of Client Service Case Managers to assist them with effectively providing services to consumers.
Evaluate and provide training when needed to ensure effectiveness of services given by case managers.
Perform related work as required.

  • Maintain a caseload of at least fifteen (I 5) consumers.
    • Supervise a unit of up to seven (7) Client Service Case Managers providing case management and related services to emergency housing and transitional housing consumers.
    • Oversee and supervise subordinate staff in the implementation and maintenance of funder-required coordinated assessment and placement systems.
    • Make daily case assignments to Client Service Case Managers via funding source required data base to assign according to the consumer's needs.
    • Monitor the required funding database usage to ensure that Case Reviews are completed in accordance with the funders' guidelines, and review and approve Client Service Case Manager service plans prior to submission.
    • Conduct weekly case reviews to monitor overdue case management functions such as Service Plans and updated Service Plans.
    • Provide quality reviews of services via the funding source required database rendered by Client Service Case Managers and maintain the HMIS inbox dialogue.
    • Assist Client Service Case Managers in areas of provision of services to clients such as needed referrals (i.e. mental health, drug & alcohol, physical and housing).
    • Ensure that Client Service Case Managers are making appropriate referrals to treatment programs.
    • Monitor Client Service Case Managers' ability to follow-up with consumer outside resources and ensure that collaborative efforts are met
    • Review new admissions via program daily census, and make new case assignments on a daily basis.
    • Collect morning correspondence i.e. mail, incident reports, and distribute to Client Service Case Managers accordingly.
    • Review all client contracts submitted by Client Service Case Managers ensuring timelines are affixed and contracts are geared towards consumers ability to comply in accordance with OSH Case Management Standards for consumer compliance with services.
    • Review compliance protocols submitted by Client Service Case Managers to ensure that they are in compliance with OSH standards.
    • Provide assistance and consult with case managers regarding difficult cases:
    • Provide the Director of Client Service Case Management with monthly reports on outcome of Client Service Case Managers reviews and successful completions and on other assignments and required tasks.
    • Collect weekly schedules and weekly case load assignments from Client Service Case Managers.
    • Forward monthly Performance-Based Measurements Reports to Program Manager and Chief Program Officer.
    • Ensure quarterly Performance-Based Measurements and HAP reports are submitted in a timely manner. 
    • Review Transitional Housing Applications ensuring that application are complete prior to submission to housing resource.
    • Maintain spreadsheet monitoring Transitional and other Housing Applications, Referrals, successful completions, discharges and protocols.
    • Review bi-weekly fees and savings submissions and withdrawal requests to the Finance Department and monthly reports to clients to ensure accuracy and the presence of required documentation.
    • Maintain records ofreceipts for fees and savings documents for each Client collection and submission.
    • Collaborate with Program Manager on a weekly basis to ensure collaborative efforts are being conducted between Shelter Management and Client Service Case Management.
    • Monitor Client Progress Reviews and appropriateness of discharged consumers and achievements (according to funding source Guidelines).
    • Provide weekly, bi-weekly or monthly supervision of Client Service Case Managers to assist them with effectively providing services to consumers.
    • Evaluate and provide training when needed to ensure effectiveness of services given by case managers.
    • Perform related work as required.
    Education, Knowledge, Skills & Abilities: 

    OUALIF'ICATIONS:
    Master of Social Work Degree from an accredited University or College.
    Acceptable training and experience in homeless shelter, mental health and addictive diseases.
    Participation in general staff meetings, department meetings and training as directed.
    Must be well organized, detail-oriented, tasks-driven and able to work independently and set daily priorities by maintaining a weekly as well as a monthly schedule.
    Must possess strong verbal and written communication skills and willingness to assist whenever needed.
    Must have a valid driver's license and motor vehicle record.
    Criminal, Child Abuse and FBI clearance will be required.
    EXPERIENCE:
    2 years' of post graduate experience working in programs with residential facilities/properties and providing services to individuals who may have challenges that include homelessness, substance abuse and mental health, or have other barriers to self-sufficiency.

    OUALIFICATIONS:

    • Master of Social Work Degree from an accredited University or College.
    • Acceptable training and experience in homeless shelter, mental health and addictive diseases.
    • Participation in general staff meetings, department meetings and training as directed.
    • Must be well organized, detail-oriented, tasks-driven and able to work independently and set daily priorities by maintaining a weekly as well as a monthly schedule.
    • Must possess strong verbal and written communication skills and willingness to assist whenever needed.
    • Must have a valid driver's license and motor vehicle record.
    • Criminal, Child Abuse and FBI clearance will be required.

    EXPERIENCE:

    2 years' of post graduate experience working in programs with residential facilities/properties and providing services to individuals who may have challenges that include homelessness, substance abuse and mental health, or have other barriers to self-sufficiency.

    Contact Info
    Contact Info: 
    Forward cover letter and resume to iscott@uac.org with Client Services Case Manager Supervisor in the subject line.